Terms are subject to change. Contact us for the most up-to-date information.
Lawn Service – Mow all turf areas with commercial mulching mowers. Edge sidewalk & driveway with steel blade edger. Line-trim planting beds, fences, trees, A/C units and areas not accessible with a mower. It is the client’s responsibility to protect trees, wooden fence post, downspout drains, etc., as they can become damaged by the line trimmer. Blow debris off all hardscapes (driveway, patios, etc.).
Billing & Payment Terms – We accept all major debit and credit cards. Services are billed and charged the day after a service is performed. No cash is accepted. A debit or credit card must be on file before any service can be scheduled. Invoices are available through our Client Portal or by contacting our office are email@example.com.
Yard Access – Locked gates must remain unlocked for the full day of your scheduled service. If you prefer not to unlock your gate, we recommend that you use a combination lock and that you provide us with the password or combination. If on the day of service, your gate is locked and we have not been provided the combination, we may be unable to send the crew back or issue a credit for not mowing inside the locked fenced area.
Pets & Yard Debris – Please let us know if you have any pets that are kept outside. Our crews will make every effort to not let your pet through the gate, but we cannot guarantee your pet will not escape. Please leave your pet inside on your scheduled service days. Please pick up all pet droppings, toys (pet & children’s), bones, large rocks, etc. the day before your scheduled service. These items are very hazardous if hit by the mower blades and can result in serious damage to your property and our equipment, or serious injury to our crew or others.
Service Days – Our crews work Monday thru Friday, and they strive to arrive at your home at approximately the same time each week. Numerous factors can affect our schedule; therefore, we cannot guarantee a specific time of day for each service. Please do not water your lawn the day you are scheduled, as this may contribute to difficult mowing conditions, and prevent a quality mowing.
Rain/Weather Delays – We do mow in light rain or after the rain lightens up. Should you think that it is too wet to mow, please contact us to skip that day. If we have determined that the conditions are too wet to allow a proper mowing, then you can expect us to service your property later that day if the rain subsides. If in our determination, the conditions are too wet to service at all for the day, our daily schedule for that week will change from the day you are normally scheduled to the next day, including Saturday. If there is a postponement in our schedule due to any condition, we will notify you by email of the postponement, and our adjusted schedule.
Schedule Changes & Skips – We try to accommodate any scheduling changes you desire. If for any reason, you need to re-schedule, cancel, or skip a service, please contact us at least 24 hours in advance by telephone (469-362-2555) or email us at firstname.lastname@example.org. If you have requested a skip service, your service will continue the next week as usual. Our crews will not decide whether your yard needs to be cut, so you will need to call or email us to cancel or skip a scheduled mowing.
Service Cancellations – Our goal is customer satisfaction. You may cancel your service at any time. Neither party is obligated to continue service.
Turf Square Footage – Our service pricing is based on your turf square footage. We use information from a satellite mapping software to determine this calculation.
Service Issues – Bi-Weekly services are offered. However, we do not recommend this service. Many conditions will affect your yard growth (watering, fertilization, etc.) Industry accepted mowing standards, which we adhere to, recommend only cutting 1/3 of the grass height each mowing. Bi-weekly service inherently causes such problems as clumps of grass or grass appearing to be cut unevenly. If these results happen, we will not be able to send crews back to correct these issues or guarantee these services, as we do on weekly services. Bagging is not offered on bi-weekly servicing.
Line Trimmer Marks, Scars, and Damages – Our crews use line trimmers. Line trimmers (weed-eaters/weed-whackers) can cause marks, scars, and damage to objects. While our operators use as much care as possible, the line trimmers rotate a line at up to 14,000 rpm. Use of line trimmers around trees, wood fence post, and fencing, children’s play sets, corrugated downspout extensions, etc. can leave marks, scars or damage to the item. It is the homeowner’s responsibility to protect these items from receiving line damage. If you are unable to or choose not to provide protection for items that may be damaged by the rotating line, you may request that we not use the line trimmer around the unprotected items. Please understand that the grass will grow unabated in the area that is not being line trimmed.
Property Damage – Please contact us immediately if there is any property that is damaged by our crew. The most common damage is a sprinkler head, drain cap, or valve cover. Upon your notification, we will repair the damage promptly. * * * We will not honor any request for repair expenses for damaged property that we were not made aware of or allowed to repair promptly. * * * If we are unable to repair the damage, we will hire a qualified person to make the repairs.
Complaints – Our goal is total customer satisfaction! If our work is not satisfactory, or you think we did not service your yard, contact us as soon as possible. In most cases, we will re-send the crew to re-mow your yard at no additional charge. The re-mow will be done either on the same day (time-permitting) or the next business day. Your notification of unsatisfactory service must be received within 24-hours of the service. If you do not notify us within 24-hours of the service, we will consider the work satisfactory for the scheduled service.
For any additional questions, please contact us via telephone at 469-362-2555 or email us at email@example.com.