Terms of Lawn Care Service
Lawn Care Service (Minimum 5 Services).
- Mow all turf areas with commercial mulching mowers.
- Edge sidewalk & driveway with steel blade edger.
- Line-trim planting beds, fences, trees, A/C units and areas not accessable with mower. It is the client’s responsibility to protect trees, wooden fence post, downspout drains, etc., as they can become damaged by the line trimmer.
- Blow debris off all hardscapes (driveway, patios, etc.).
Billing & Payment Terms
All prices listed are for customers with our automatic monthly processing. The automatic monthly processing is as follows:
- An invoice will be processed on Saturday each week for all services rendered that week;
- On the following Monday, the invoice amount is charged to the client’s credit or debit account on file;
- The invoice, stamped “Paid” will be emailed to the client.
- Any accepted change from the above procedure will increase the charge of each service rendered by $2.00 due to special handling.
- We accept –
Locked gates must remain unlocked for the full day of your scheduled service. If you prefer not to unlock your gate, we recommend that you use a combination lock and provide us with the password or combination. If, on the day of service, your gate is locked and we have not been provided the combination, we are unable to send the crew back or issue a credit for not mowing inside the locked fenced area. Our crews are only in the area of your home on the specific day that we service your lawn. Any request for the crew to return at any other time to mow an area that we did not have access to, will result in an additional charge of a minimum of $25.00.
Pets & Yard Debris
Please let us know if you have any pets that are kept outside. Our crews will make every effort to not let your pet through the gate, but we cannot guarantee your pet will not escape. Please leave your pet inside on your scheduled service day. Please pick up all pet droppings, toys (pet & children’s), bones, large rocks, etc. the day prior to your scheduled service. These items are very hazardous if hit by the mower blades and can result in serious damage to your property and our equipment, or serious injury to our crew or others.
Our crews work Monday thru Friday, and they strive to arrive to your home at approximately the same time each week. Numerous factors can affect our schedule, therefore we cannot guarantee a specific time of day for each service. Please do not water your lawn the day that you are scheduled, as this may contribute to difficult mowing conditions, and prevent a quality mowing.
Rain and Weather Delays
We do mow in light rain or after the rain lightens up. Should you think that it is too wet to mow, please contact us to skip that day. If we have determined that the conditions are too wet to allow a proper mowing, then you can expect us to service your property later that day if the rain subsides. If in our determination, the conditions are too wet to service at all for the day, our daily schedule for that week will change form the day you are normally scheduled to the next day, including Saturday. If there is a postponement in our schedule due to any condition, we will notify you by email, via the email address on file with us, of the postponement, and our adjusted schedule.
Schedule Changes & Skips
We try to accommodate any scheduling changes you desire. If for any reason, you need to re-schedule, cancel, or skip a service, please contact us at least 24-hours in advance by telephone (469-362-2555) or email us at firstname.lastname@example.org. If you have requested a skip service, your service will continue the next week as usual. Our crews will not decide whether your yard needs to be cut, so you will need to call or email us to cancel or skip a scheduled mowing.
Our goal is customer satisfaction. You may cancel your service at any time. Neither party is obligated to continue service. Should you cancel your service prior to the 5 service minimum, you will be charged a $50 early termination fee.
Our service pricing is based on the size (gross square feet) of your lot. Click here if you would like to determine your lot size. Large lots, lots with steep areas, multiple levels, etc. require a custom quote. Lots with swimming pools are not discounted. With a swimming pool the amount of mowing is decreased, however, more line trimming (weed-eating) and special care must be taken in attempts to keep grass clippings out of the pool as much as possible.
Bi-Weekly services are offered. However, we do not recommend this service. Many conditions will affect your yard growth (watering, fertilization, frequency of lawn service, etc.). Industry accepted mowing standards, which we adhere to, recommend only cutting 1/3 of the grass height each mowing. Bi-weekly service inherently causes such problems as clumps of grass or grass appearing to be cut unevenly. If these results happen, we will not be able to send crews back to correct these issues or guarantee these services, as we do on weekly services. Bagging is not allowed on bi-weekly servicing.
Line Trimmer Marks, Scars, and Damages
Our crews use line trimmers. Line trimmers (weed-eaters/weed-wackers) can cause marks, scars, and damage to objects. While our operators use as much care as possible, the line trimmers rotate a line at up to 14,000 rpm. Use of line trimmers around trees, wood fence post and fencing, children’s play sets, corrugated downspout extensions, etc. can leave marks, scars or damage to the item. It is the homeowner’s responsibility to protect these items from receiving line damage. There are tree protectors sold at Home Depot, Lowe’s, Amazon, and other retailers. We highly recommend either having a tree ring with border and mulch around a tree, or the use of tree protectors.
Please contact us immediately if there is any property that is damaged by our crew. The most common damage is a sprinkler head, drain cap, or valve cover. Most of the time our crew is aware of these damages, and will place a flag at the damaged sprinkler head so our repair crew can locate and fix the damage. Please leave these flags in the yard, our repair crew will remove it upon completion. If there is not a flag identifying the damage, our crew was not aware of it. Please notify us immediately. Upon your notification, we will repair the damage in a timely manner. ***We will not honor any request for repair expenses for damaged property that we were not made aware of or allowed to repair in a timely manner.*** If we are unable to repair the damage we will hire a qualified person to make the repairs.
Trampolines and Children Play-Sets
Due to liability reasons, our crews are not permitted to move trampolines or children’s play-sets. If you have a trampoline, our crews will mow around and under it as much as possible, but they will not move the trampoline or children play-sets.
Our goal is total customer satisfaction! If our work is not satisfactory, or you think we did not service your yard, we do not give credits. However, we will re-send the crew to re-mow your yard without additional charge. The re-mow will be done either on the same day (time permitting) or the next business day. Your notification of unsatisfactory service must be received within 24-hours of the service. If you do not notify us within 24-hours of the service, we will consider the work satisfactory for the scheduled service. Please contact us by telephone (469-362-2555), or email us at email@example.com.